Frequently Asked Questions
Ordering & Shipping
Is the packaging really discreet?
Yes. Every order ships in a plain brown box with no product names, no brand logos, and no mention of what's inside. The shipping label shows only our fulfillment address.
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 2–7 business days depending on your location in Canada.
Do you ship everywhere in Canada?
Yes — we ship to every province and territory.
Payments & Security
What payment methods do you accept?
All major credit cards and the payment options shown at checkout. Payments are processed through Shopify's PCI-compliant checkout — we never see or store your card details.
Is my personal information safe?
Yes. Your data is encrypted in transit, we never sell customer information, and order history is visible only to you.
Insurance & Receipts
Can I claim my purchase through insurance?
Many provincial programs and private benefit plans cover incontinence, ostomy, and urology supplies. Every order includes a detailed itemized receipt suitable for claims. Check with your provider about your specific coverage.
Products
How do I pick the right size or absorbency?
Start with our buying guide, or contact us with the brand and your measurements — we'll point you to the right product.
Can I order in bulk or by the case?
Most of our products are sold in case quantities at case pricing. For very large orders, contact us for a quote.
Returns
What is your return policy?
For hygiene reasons, opened personal care products can't be returned — but if we shipped the wrong item or your order arrived damaged, we'll make it right at no cost to you. See our Shipping & Returns page for details.
Still have a question? Contact us — we respond quickly.